EXECUTIVES’ FORUM, MUMBAI
ASSOCIATION OF MTNL,
Dated 14th May,2009.
Sub: Launching of 3G services in Mumbai – reg
Ref: Letter No DGM(Mktg&PR)/Services/2009-10 dated 13th
While thanking the administration in extending the invitation for
the launch of 3G services in Mumbai, we bring to your notice the
views of the executives.
Management is aware that only about 300 connections ( including
service connections) are working in 3G Services launched in Delhi
on 5th Feb’2009. It is understood that only 50-60 private
customers are using the 3G services. MTNL is losing the “first mover
advantage” in launching the 3 G services in full to the consumers
and getting some revenue out of it due to various inadequacies right
from planning, coordination, driving it from top etc. The number of
foreign trips made by various top level executives did not yield any
tangible result and the project moves at its own speed.
Management will appreciate that launching of such projects for the
“sake of launching” in a state of “under preparedness” show the
company in poor light in the eyes of consumers and competitors. The
examples of IPTV, VOIP etc are there for all of us to see and learn
Similar “success story” is expected to happen in the case of 3 G
launch in Mumbai also. The state of under preparedness is evident
from the following among many others: -
(1) availability of only 40-50 cell sites as against 800 covering a
(2) non completion of AT for 3G packet core and
(3) problems in call handovers from 3G to 2G due to vendor’s
launching it again “for the sake of launching”. Is this approach and
attitude is going to benefit the subscribers or the company?
Echoing these views should not be misconstrued as cynic and that we
are distancing ourselves from responsibilities. The middle level
executives are giving their 100% effort in implementation of all the
ventures which bring name, fame and money to MTNL. But they feel
saddened and disappointed when Management dithers and fails in
proper planning and launching which brings the image of the company
Middle level absorbed executives who belong to the company and are
the only link in the chain below the board level are being treated
shabbily with pay cuts, court notices, threats of transfers etc when
they expect the management to implement the orders issued by Govt.
of India. Management never takes into confidence the middle level
executives, communicate their plans and motivates them.
is also not understood why such launches have to be arranged in
“five star” hotels incurring huge expenses when the Company has
reported loss in Q.4 of 2008-09 and there is enough
infrastructure/facilities in the buildings owned by MTNL.
view of the above reservations, we regret that we are not
participating in the inaugural function. We request you to convey
our sentiments to the MTNL Board.
Prasad) (R.R. Mishra)
MEA., Mumbai MTNL OA,
Mumbai TEAM, Mumbai
Copy to All PGMs/GMs/CE(BW) for information.